Reynolds Laundry
Terms of Service
Last updated April 1, 2026. These terms cover all full-service laundry and subscription services booked through our website or booking platform.
Agreement between you and Reynolds Laundry
The services provided by Reynolds Laundry, LLC — the laundromat that has accepted and processed your order — are subject to your ("Customer") compliance and acceptance with the terms and conditions set forth below.
Please read the following agreement carefully. Your use of any of Reynolds Laundry's services indicates an agreement to be bound by the terms and conditions set forth below.
This agreement is strictly between Reynolds Laundry and the Customer and does not in any way constitute or imply any relationship with any other parties. As a condition to using any of Reynolds Laundry's services, and for the mutual benefit of both Reynolds Laundry and the Customer, the Customer agrees to the following terms and conditions:
Garment care, missing or damaged goods
- Reynolds Laundry will use industry standard efforts to try to ensure that washing, drying and folding services are maintained at industry standard quality.
- Reynolds Laundry accepts all Customer garments on the basis of weight and does not perform a piece-by-piece count.
- Reynolds Laundry, due to time constraints, does not read manufacturer suggested care and washing / drying labels.
- Reynolds Laundry uses only front-load washers with an extremely fast extraction cycle to wash all Customer clothes.
- Reynolds Laundry accepts no liability for damage due to normal wear and tear or shrinkage during washing and drying.
- Reynolds Laundry accepts no liability for “special care” and delicate items that require special attention to be cleaned.
- Reynolds Laundry reserves the right to refuse cleaning any garment.
- Reynolds Laundry does not guarantee removal of all stains.
- Reynolds Laundry is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else.
- We ask each Customer to please determine whether they can accept the loss of any garment; if not, please do not leave it with us.
- Reynolds Laundry reserves the right to send Customer garments to any of Reynolds Laundry's or its affiliates' facilities for washing, drying and folding services.
- Customer must notify Reynolds Laundry within 5 business days of receipt of a delivery of any lost or damaged items from that particular delivery. Failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.
Allergy notice
Be aware Reynolds Laundry does wash clothes in shared washing machines where different detergents are used, and it is possible that small amounts of prior detergents, which may not be hypoallergenic or to which Customer may have an allergy, may not be completely rinsed out of these washing machines. By voluntarily using Reynolds Laundry's services, including, but not limited to, wash, dry and fold services, Customer acknowledges such possibility and risk and assumes the risk of any resulting injury resulting therefrom.
Disclaimer
REYNOLDS LAUNDRY'S LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO GENERAL MONEY DAMAGES IN AN AMOUNT NOT TO EXCEED THE CHARGES FOR THE TERM OF SERVICE PAID BY CUSTOMER IN THE TERM UNDER WHICH THE DAMAGES ARE ALLEGED TO HAVE OCCURRED. THIS LIABILITY SHALL BE THE EXTENT OF REYNOLDS LAUNDRY'S LIABILITY REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT AND THE FOREGOING SHALL CONSTITUTE CUSTOMER'S EXCLUSIVE REMEDY. IN NO EVENT WILL REYNOLDS LAUNDRY BE HELD LIABLE OR BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE LOSS OR DAMAGES WHETHER OR NOT REYNOLDS LAUNDRY KNEW OR SHOULD HAVE KNOWN OF THE LIKELIHOOD OF ANY LOSS OR DAMAGES. REYNOLDS LAUNDRY DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO THE SERVICES RENDERED UNDER THIS AGREEMENT.
Entire agreement / choice of law
This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties, and shall be governed by the state in which the services are provided.
Cents membership program terms of service
These Terms (“Terms”) govern the subscription-based services (“Subscription Services”) offered by Reynolds Laundry through the Cents software application. By subscribing to any of the Subscription Services, the customer agrees to these Terms in addition to the “Full-Service Laundry Terms of Service” (the “General Terms”) applicable to the platform.
1. Subscription terms
- The specific details of all Subscription Services, including the features, benefits, pricing, and any required commitment duration, are displayed in the platform on the applicable Subscription Service page.
- Certain Subscription Services may require a minimum subscription term. By subscribing, the customer agrees to any specified minimum term or financial commitment as set forth in the subscription description.
- To receive certain benefits, such as discounts or enhanced features, the customer may be required to commit to a minimum duration of, or a specified minimum spend over, the term of the subscription. The customer acknowledges that they are receiving this benefit in consideration for making this financial commitment and agrees to pay all amounts due under this subscription regardless of services used.
2. Automatic renewal and cancellation
- Subscriptions are offered on an auto-renewal basis, renewing automatically at the end of each term, unless canceled by the customer.
- Cancellations requested by the customer before the end of a minimum required term will not result in a refund for the remaining period unless otherwise specified.
- The customer may opt out of automatic renewal through the platform interface or by contacting customer support.
3. Modifications to subscription terms and pricing
- Reynolds Laundry reserves the right to modify the features, benefits, pricing, and other terms of the subscription at any time. Any changes will be communicated in advance, with details of when the modifications will take effect.
- In cases of significant changes, customers will be given the option to cancel without penalty if they do not agree with the updated terms, provided the cancellation request is submitted within 30 days of receiving notice of the changes.
4. Payment and refund policy
- Subscription payments are non-refundable, except as required by applicable law or as otherwise specified in the individual subscription offering.
- If a subscription includes a minimum spend requirement, customers are expected to meet this amount. Failing to do so may result in the forfeiture of certain subscription benefits or the termination of the subscription without refund.
- Payment methods are stored securely within the platform and will be used for recurring payments as authorized by the customer.
5. Suspension and termination
- Reynolds Laundry reserves the right to suspend or terminate a customer's subscription if there is a breach of these Terms or the General Terms.
- Upon suspension or termination, the customer will no longer have access to the Subscription Services, and any prepaid amounts may be forfeited, subject to the specific terms of the subscription.
6. Limitations of liability
- The Subscription Services are provided “as is,” without any warranty of any kind unless expressly stated within the subscription description.
- Reynolds Laundry shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the subscription, even if advised of the possibility of such damages.
7. Governing law
- These Terms shall be governed by and construed in accordance with the laws applicable in the location where the services are provided.
Contact us
Questions about these terms, an order, or a claim? Call or text (843) 732-3335 or email laundryreynolds@gmail.com. You can also stop by the shop during 7am to 9pm daily.
Ready for your first pickup?
Book online in about a minute, or call us and we'll set it up with you.